Support Policy Overview
Tormach offers technical support for every product we design when it is used as intended. Primary support is provided by the product manual, through supplemental information available on the Tormach web site (www.tormach.com) and our YouTube support channel https://www.youtube.com/channel/UCsD-jCfv15UhWkiJrSNLCzg. Our focus is creating technical content that is short, concise and purposeful on these Web locations.
If you have additional questions that are not answered by these documents, or if the documents are not clear to you, then we are happy to answer your questions through email or telephone. Our support is subject to our standard terms and conditions.
When questions shift from specific products to the general technology, we may direct you to discussion groups, Web sites, and other sources of information that are probably better at answering those questions. For example, if you want to know how to make adjustments to a Tormach machine, we are happy to tell you how, but if you want to know how to cut 304H Stainless, or which brand of cutter to use, then we suggest you find other places for your answers.
Each Tormach Machine has an Intended Use document in the product manual. Applications or modifications to a Tormach machine outside of the Intended Use are not supported by the Tormach technical staff.. There are no limits to the applications that Tormach products can be used or to the modifications that can be applied to them. Tormach designs use standard industrial components and incorporate the principles of Open Architecture specifically to allow and promote these variations. With Open Architecture controls, industrial engineers will find Tormach products cost effective to incorporate into larger manufacturing systems. All warranties for Tormach equipment are voided through modification to the equipment or use outside of the Intended Use. Individuals or companies involved with modifying the equipment or applying the products assume all consequent liability.